Message d'alerte Bouygues Telecom Lien cliquable

Ma facture

Does anyone knows how to force company to return money? Waiting 2 months already

I ordered bbox home internet, payed 48 euro. Bouygues send me equipment by Relias Colin. Relias Colin lost equipment. So I cancelled my order. Bouygues support told me that my money would be returned in few days, after that period I contacted support again, they told to wait another 2 weeks. After a month I contacted them again. Same answer: "Money return is automatic, you need to wait, nothing we can do". Maybe someone has success story to sue the bouygues, or other mechanisms to retrieve money back? Some one need to told them that their automatic money return is not working.

MAKSYM
MAKSYM

MAKSYM

Niveau
0
1 / 100
point

Réponses

Cedric
Cedric

Cedric

Niveau
4
5000 / 5000
points
Equipe

Bonjour Maksyn,

I apologize for the delay in receiving your refund and you were right to contact us on the Forum.

By taking your file, I see that you were able to exchange with one of my teammates via our Chat.

She has escalated and you will be kept informed of the progress of your file.

I invite you to be patient and thank you for your understanding.

Good day.

Cédric, Expert Bouygues Telecom

Identifiez-vous pour accéder à votre compte

Identifiez-vous

pour accéder à votre compte

--- Placeholder

--- Placeholder

--- Placeholder checkbox

--- Placeholder


Mot de passe oublié




Logo Bouygues Telecom

Mon Espace Client à portée de main !


Je saisis mon numéro pour recevoir par SMS un lien de téléchargement de l’application.

Annuler