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I do not have a connection and have not had one for 2 months. I want to cancel my contract

First I tell you that I am moving and give you a date. Then my internet is disconnected from my old address and has never been reconnected to the new address. I have had no help for 2 months and have had to get another supplier. I need to cancel my contract. I am English speaking and your Sales, Selectra have not been helpful, 1064 cannot help. Its been a difficult experience and I just need to cancel the Contract now.

CHRISTOPHER
CHRISTOPHER

CHRISTOPHER

Niveau
0
2 / 100
points
Cedric
Cedric

Cedric

Niveau
4
5000 / 5000
points
Equipe

Hello Christopher

First of all I would like to apologize for the difficulties you encountered during your move.

We cannot process your termination request on our Assistance and invite you to contact our customer service by telephone at 1064, if you have the possibility, accompanied by a person who can communicate with our services in French.

Thank your for your understanding and have a good day.

Cédric, Expert Bouygues Telecom

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Cedric
Cedric

Cedric

Niveau
4
5000 / 5000
points
Equipe

Hello Christopher

First of all I would like to apologize for the difficulties you encountered during your move.

We cannot process your termination request on our Assistance and invite you to contact our customer service by telephone at 1064, if you have the possibility, accompanied by a person who can communicate with our services in French.

Thank your for your understanding and have a good day.

Cédric, Expert Bouygues Telecom

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