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How do I cancel my 4g box unlimited data plan?

I am leaving the country and need to cancel my service, I would please like to contact someone via messaging and not mobile phone as I do not speak french.

SIMON
SIMON

SIMON

Niveau
0
36 / 100
points

Réponses

VÉRONIQUE
VÉRONIQUE

VÉRONIQUE

Niveau
4
5000 / 5000
points
Equipe

Hello Simon

Have you created your customer area?

Termination is done by this way.... Leaving France is considered to be a case of "force majeure" but you must send us proof via your customer area.

When are you leaving France? Because you must also return your 4G box...

Thank you for your reply.

Véronique, Conseillère Bouygues Telecom
..................
Téléchargez l’Appli Espace Client sur Android et iPhone
https://bytl.fr/EspaceClientMobile
..................

SIMON
SIMON

SIMON

Niveau
0
36 / 100
points

When I try to cancel it on the customer area I just get a phone number to call but then all instructions when i phone are in French. I am leaving 1st June

Elodie
Elodie

Elodie

Niveau
4
5000 / 5000
points
Equipe

Hello Simon, on your space you must select legitimate reason for termination without charge.
If the action still does not work, I invite you to give me a number and a time slot where you can be reached within the next 48 hours in order to be called back

have a nice day

Elodie, Conseillère Bouygues Telecom
..................
Téléchargez l’Appli Espace Client sur Android et iPhone
https://bytl.fr/EspaceClientMobile
..................

SIMON
SIMON

SIMON

Niveau
0
36 / 100
points

I cannot find anywhere on the customer area to cancel my offer

Magali
Magali

Magali

Niveau
4
5000 / 5000
points
Equipe

Hello, to terminate your line for force majeure, you must send your request as well as the supporting documents to the following email address: résiliation@bouyguestelecom.fr

I remain at your disposal if necessary.
Excellent day

Magali, Conseillère Bouygues Telecom
..................
Téléchargez l’Appli Espace Client sur Android et iPhone
https://bytl.fr/EspaceClientMobile
..................

SIMON
SIMON

SIMON

Niveau
0
36 / 100
points

When try to email the address you gave it tells me my message has been blocked?

Lisa
Lisa

Lisa

Niveau
4
5000 / 5000
points
Equipe

Hello, The email address is resiliation@bouyguestelecom.fr
Magali made a mistake in the email address. A thousand apologies for that.
Very good day.
Lisa, Conseillère de Clientèle Bouygues Telecom

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