Message d'alerte Bouygues Telecom Lien cliquable

Mon offre

Invoice fraud

I got B-box with two post paid mobile connection. They told me that the monthly charges for B box is 22.99 and that for mobile is 10.99 / month. However, on first month I got 29.45 and 29.95 Euro respectively for mobile. On the second month even after unsubscribing all the services I got 15.39 and 13.39 respectively. When I chat with customer care they told me that it will be refunded in my next month's invoice (Feb 2021) but it is not refunded.

VENKATA
VENKATA

VENKATA

Niveau
0
12 / 100
points

Réponses

SYLVIE
SYLVIE

SYLVIE

Niveau
3
4310 / 5000
points
Equipe

Hello VENKATA RAGHAVENDRA , I confirm that you do have a billing for the box at the price of 22.99€ and 10.99€ for mobile on your last bills. You can view your invoices directly on the Customer Area. Regards

Sylvie, Conseillère Bouygues Telecom
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https://bytl.fr/EspaceClientMobile
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