Message d'alerte Bouygues Telecom Lien cliquable

Ma facture

why do I get an invoice while you noticed I paid already

In my Espace Client it shows 42,99 is paid ( I have a screenshot) and today I recieve a letter that it isn't; how about proper houseeeping ???

GJ
GJ

GJ

Niveau
0
75 / 100
points

Réponses

Vanessa
Vanessa

Vanessa

Niveau
4
5000 / 5000
points
Equipe

Bonjour,

Je vous invite à effectuer une nouvelle connexion sur votre espace client et vous rendre sur la rubrique "Activités" de votre compte en ligne.
Voici en complément le lien de notre assistance pour effectuer un règlement par CB sur l'espace client :

https://www.assistance.bouyguestelecom.fr/offre-factures/...

Bien Cordialement,
Vanessa, Conseillère Bouygues Telecom
..................
Téléchargez l’Appli Espace Client sur Android et iPhone
https://bytl.fr/EspaceClientMobile
..................

GJ
GJ

GJ

Niveau
0
75 / 100
points

I lost hundreds euro's because of the bad connection and nobody takes any responsability or even says sorry; still you chase me for an invoice and refuse to get in touch; what kind of company are you ???
when I call I get a French menu and when I get passed it people refuse to talk other than French while my French isn't that good.

GJ
GJ

GJ

Niveau
0
75 / 100
points

today I had contact with someone one Facebook who apologized .............. first time someone did that!!!! next she offered some kind of compensation which I accepted; make her chief of customer contacts, that saves time and resources!