I lost hundreds euro's because of the bad connection and nobody takes any responsability or even says sorry; still you chase me for an invoice and refuse to get in touch; what kind of company are you ???
when I call I get a French menu and when I get passed it people refuse to talk other than French while my French isn't that good.

today I had contact with someone one Facebook who apologized .............. first time someone did that!!!! next she offered some kind of compensation which I accepted; make her chief of customer contacts, that saves time and resources!