I cannot find my order on my account.
Can I speak to someone in English on the phone? I cannot find my order on my account and I have received a bill via email.
Réponses
Bonjour, dans ce cas, seuls nos collègues du suivi de commande peuvent vous renseigner. Vous pouvez les contacter gratuitement au 09 81 66 26 66
Bonne journée,
Gwladys, Conseillère Bouygues Telecom
Im also unable to see my order in my account they gave me a no. 981662666 for tracking but when i called no response we are also english speaking facing problem dont know what to do they said that sim card has been delivered but still its not my phone was stolen its been 10 days im waiting for sim card can someone help.
Hello,
There are indeed 2 SIM card orders made. You haven't received any?
I send you a private message. Remember to check the reception of this one in spam.
Thank you,
Carole, Conseillère Bouygues Telecom
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Téléchargez l’Appli Espace Client sur Android et iPhone
https://bytl.fr/EspaceClientMobile
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Hello carole, sorry to say but i did not received any sim card. my sim card stolen on 1st jan which i reported. my consumption cycle has been started on 2nd jan it will deduct on 16 jan and my use is still zero even i did not get any order number i made my second order on 7th of jan. can you please check and tell the status of my second order.
Your 1st order left on January 4th, and the 2nd one left on the evening of January 8th.
It shouldn't be long now, the deadline being 5 working days.
Benoît, Bouygues Telecom
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Téléchargez l’Appli Espace Client sur Android et iPhone
https://bytl.fr/EspaceClientMobile
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