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Bbox returned but no confirmation and refund from bouygues

Hello Team, I have returned my bbox on 26/11/2020. I got confirmation from colissimo on 02/12/2020. But, bouygues did not sent an acknowledgement and when can i get my refund.Its been almost 2 weeks.

RAVITEJA
RAVITEJA

RAVITEJA

Niveau
0
14 / 100
points

Réponses

Visanna
Visanna

Visanna

Niveau
3
4640 / 5000
points
Equipe

Hello Raviteja,

I've contacted you unsuccessfully on your mobile line, can you give us your availability so that we can make the point together.
Looking forward hearing from you,

Visanna , Bouygues Telecom
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Téléchargez l’Appli Espace Client sur Android et iPhone
https://bytl.fr/EspaceClientMobile
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RAVITEJA
RAVITEJA

RAVITEJA

Niveau
0
14 / 100
points

Hello Visanna, Thank you for the reply . I am available now, could you contact me now?

Amandine
Amandine

Amandine

Niveau
4
5000 / 5000
points
Equipe

Hello Raviteja,
We received your equipment on 12/02
I have just canceled your order, you will be refunded within 7 day
Amandine, Conseillère Bouygues Telecom
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Téléchargez l’Appli Espace Client sur Android et iPhone
https://bytl.fr/EspaceClientMobile
..................