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Why is it impossible to reach a real person by phone or chat on this customer service site?

I have tried time and time again to reach somebody live on this website. It is almost impossible. This is probably the worst customer service I have ever experienced. Your trouble shooting options rarely work, and I would just like to talk to somebody who can tell me what is going on. Where can I do this?

STEINARR
STEINARR

STEINARR

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