Message d'alerte Bouygues Telecom Lien cliquable

Bbox

I need to cancel bbox

Hi,

I am based in England, I would like to cancel my bbox subscription, as we can't get over there. If someone needs to speak to me, could it please be in English, as I am still learning French.

MUNINDER
MUNINDER

MUNINDER

Niveau
0
56 / 100
points

Réponses

Bonjour,

Nous allons faire le point ensemble.

Afin de traiter votre demande et pour des questions de confidentialité, je vous adresse un message privé qui pourra se cacher dans les courriers indésirables de votre boîte de réception.

A tout de suite,
Valérie, Conseillère Bouygues Telecom
..................
Téléchargez l’Appli Espace Client sur Android et iPhone
https://bytl.fr/EspaceClientMobile
..................

MUNINDER
MUNINDER

MUNINDER

Niveau
0
56 / 100
points

This is still ongoing. I did everything that was asked of me. I sent my new address on a bill and spoke to the customer service advisor. You guys are calling me and leaving messages, but I can't access my answer phone from the UK. I can't call the number you keep sending me, as it's difficult to find someone to speak English. Someone called me from their own phone and it came through. He was supposed to call me back, but I didn't recieve the call. I paid the remaining 4.99 but now you're billing me again!! Could someone please call me off their own phone, that can speak English, I'd really appreciet it. Kind regards

Sylvie
Sylvie

Sylvie

Niveau
4
5000 / 5000
points
Equipe

Do you have a French number where we can contact you?

Sylvie, Conseillère Bouygues Telecom
..................
Téléchargez l’Appli Espace Client sur Android et iPhone
https://bytl.fr/EspaceClientMobile
..................

MUNINDER
MUNINDER

MUNINDER

Niveau
0
56 / 100
points

Still no solution!!!

CÉCILE
CÉCILE

CÉCILE

Niveau
4
5000 / 5000
points
Equipe

Do you have still an access to your internet space ? You can cancel your box by this way. Who could restitute your box in France ? Thanks for your answers.

Cécile, Conseillère Bouygues Telecom
..................
Téléchargez l’Appli Espace Client sur Android et iPhone
https://bytl.fr/EspaceClientMobile
..................

MUNINDER
MUNINDER

MUNINDER

Niveau
0
56 / 100
points

We will not be in France until 16th July. Nobody is in the house and noone is using the internet. We can return the box when we are in France, but we want to cancel the bbox account now. We have been asking for nearly 30 days and now you are going to charge us again??