Message d'alerte Bouygues Telecom Lien cliquable

Ma facture

Why I have been extra charged with my bill?

My basic package costs 9.99 euros/month. But why there are some other service and products for me? Like 25.28 euros of bill 11/23/2019; 10 euros for the latest 3 month and what is the communication fee of 33.83 euro for this month.
I do not understand why. Could you please contact me with my phone munmber 06******** in English or by email ************@gmail.com
Thanks for your quick reply.

YUANYUAN W.
YUANYUAN W.

YUANYUAN W.

Niveau
0
1 / 100
point

Réponses

RONAN W.
RONAN W.

RONAN W.

Niveau
4
5000 / 5000
points
Equipe

Hello,

On your bill of November 2019, you have a refund of your phone plan (on the period after the termination, so the 11/22 day), 20€ for your order of new SIM Card and 6€ for the termination of the line.

On the 3 last months bills, you have every time 10€ fees because of bank rejection on direct debit.

For the fee of 33,83€, it is calls from France to China.

Have a good day.

Ronan, Bouygues Telecom
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