Message d'alerte Bouygues Telecom Lien cliquable

Bbox

Red @ light, reset not working. Is there an English helpline phone number?

Bonjour! Apologies for my English message. My girlfriend is the French speaker and I have only just arrived in France and she is away... so, I am try to get help with fixing the issue. The automated helpline is all in French and too fast for me to understand and the online call back system only allows French phone numbers... which I don’t have. Is there anyway anyone can help??? My Bbox number is 75B3167F

ELLIS T.
ELLIS T.

ELLIS T.

Niveau
0
32 / 100
points
Xavier P.
Xavier P.

Xavier P.

Niveau
4
5000 / 5000
points
Equipe

Hello,

Is there a French number on which an English speaking technical adviser can call you please?

Xavier, Conseiller Bouygues Telecom
..................
Téléchargez l’Appli Espace Client sur Android et iPhone
https://www.assistance.bouyguestelecom.fr/application-mob...
..................

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ELLIS T.
ELLIS T.

ELLIS T.

Niveau
0
32 / 100
points

Merci... my number is +44 *********** if that helps

Xavier P.
Xavier P.

Xavier P.

Niveau
4
5000 / 5000
points
Equipe

Hello,

Can you describe the problem encountered please?

Xavier, Conseiller Bouygues Telecom
..................
Téléchargez l’Appli Espace Client sur Android et iPhone
https://www.assistance.bouyguestelecom.fr/application-mob...
..................

ELLIS T.
ELLIS T.

ELLIS T.

Niveau
0
32 / 100
points

Hello Xavier,

The “@“ light on my Bbox white WiFi box continuously flashes red. When I reset the box (holding 6 seconds on the button in the back... or removing the power and putting it back on) it flashed white for a few minutes, then goes red and continues to flash red.
I have tried replacing the DSL cable and wall socket.. this did not change anything.
When logging into the box using WiFi connect to mabbox.bytel.fr it says that the box cannot receive an IP address. Can you try and traceroute my box to see where the disconnection is???

Xavier P.
Xavier P.

Xavier P.

Niveau
4
5000 / 5000
points
Equipe

Hello,

Is there a French number on which an English speaking technical adviser can call you please?

Xavier, Conseiller Bouygues Telecom
..................
Téléchargez l’Appli Espace Client sur Android et iPhone
https://www.assistance.bouyguestelecom.fr/application-mob...
..................

ELLIS T.
ELLIS T.

ELLIS T.

Niveau
0
32 / 100
points

Hello,

No.. I’m very sorry, but I don’t have a French number right now. If it is too expensive to call a UK number, I am also on WhatsApp... calls are free on there and I can send you photos or videos of the problem on WhatsApp if needed.

Or Email or message me a phone number to call you back on.
+44 7480 438894

Xavier P.
Xavier P.

Xavier P.

Niveau
4
5000 / 5000
points
Equipe

Hello,

Unfortunately, our services can only call back on a French landline or mobile number.

Xavier, Conseiller Bouygues Telecom
..................
Téléchargez l’Appli Espace Client sur Android et iPhone
https://www.assistance.bouyguestelecom.fr/application-mob...
..................