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Internet Mobile et hotspots 3G/4G

Packet loss - unusable 4g Box for live chat or online gaming

I subscribed to a 4g Box in September 2019.

The first and trial month was perfect, good bandwidth and 0 packets lost.

After the first month till now, the packet loss does not allow me to do live video chat with my family or friends.

Also, online gaming is impossible.

Any connection that communicates with UDP is heavily affected. I am paying 32.99 per month to have on average 30% packet loss, and 60% of packets delayed.

Just for reference 0.5% packet loss is already noticeable by a human.

Could you please verify your infrastructure in Saint Genis Pouilly, 01630 France?

Thank you.

MIGUEL
MIGUEL

MIGUEL

Niveau
0
2 / 100
points

Réponses

BOUCHERA
BOUCHERA

BOUCHERA

Niveau
3
3520 / 5000
points
Equipe

Hello Antonio,

I invite you to contact the service dedicated to the 1064 by specifying "I have a problem of flow .." in order to be directed towards the good service.

Bouchera, Bouygues Telecom
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