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Ma facture

Invoice of 12 € 99 in August instead of 9 € 99

Bonjour

May I know, please. I receive the invoice of 12 € 99 in August instead of 9 € 99. Why is it more? I want to spend 9 € 99 package. I don't want more than this and more Gb package.

Best Regards,
Win Thandar SOE
0752151128

WIN THANDAR
WIN THANDAR

WIN THANDAR

Niveau
0
12 / 100
points

Réponses

chantoine
CHRISTOPHE

chantoine

Niveau
4
5000 / 5000
points

What detail is on the third page of your invoice ?

WIN THANDAR
WIN THANDAR

WIN THANDAR

Niveau
0
12 / 100
points

Bonjour

In page 3, Forfait Client B&You 70 Go (27 € 99) for (02/08 - 01/09).
In July, Forfait Client B&You 50 Go (24,99). Why do the package change?
I don't want more 20 Go. I need 50 Go. Could you change my package as previous time?

Best Regards,
Win Thandar SOE

chantoine
CHRISTOPHE

chantoine

Niveau
4
5000 / 5000
points

I think you previously had a 12 month discount offer.

Then maybe you received an enhancement offer (offre d'enrichissement) to avoid normal tariff on the 50Go package.

I transfer to a #Conseiller as i can't access your account (i'm just a customer).

Martin
Martin

Martin

Niveau
4
5000 / 5000
points
Equipe

Hello Win Thandar,

I'll send you a private message to give you more explanations and to find a solution for you.

Best regards,

Martin, Conseiller de Clientèle Bouygues Telecom

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