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Ma facture

Charged overlimit for making call to UK in B&You 40GB plan

I made a short call to a UK number and I found that my consumption states that I have been charged for international communication although the offer page stated unlimited calls to European destinations including UK. Please help.

GAURAV G.
GAURAV G.

GAURAV G.

Niveau
0
23 / 100
points
MARC C.
MARC C.

MARC C.

Niveau
4
5000 / 5000
points

Yes...
You have unlimited calls and texts to France and UE phones ( landlines and mobiles )
while travelling inside UE ..Just remember that Swiss isn't inside UE , not included

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Autres réponses

MARC C.
MARC C.

MARC C.

Niveau
4
5000 / 5000
points

Hello,

Unlimited calls are included from EU , ( from abroad ) , not toward UE countries while beeing in France

Regards

GAURAV G.
GAURAV G.

GAURAV G.

Niveau
0
23 / 100
points

ohh I hadn't realised that.
So does it mean that I can call from UK (while travelling) to within UK and overseas, say France, for unlimited in my present package?

MARC C.
MARC C.

MARC C.

Niveau
4
5000 / 5000
points

Yes...
You have unlimited calls and texts to France and UE phones ( landlines and mobiles )
while travelling inside UE ..Just remember that Swiss isn't inside UE , not included

CARLINE L.
CARLINE L.

CARLINE L.

Niveau
3
2210 / 5000
points
Equipe

Hello, I contact you in private message, to tell you more according to your offer. See you soon

Carline, Conseillère Bouygues Telecom
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