Message d'alerte Bouygues Telecom Lien cliquable

Ma facture

How come that a prepaid at 14,99 ends up in 23,?? -

I have since I spoke with an employee in February only faced problems.
She told me that our 07******40 could not be changed into a 50GO, free and ilimited during the weekends.....
So at the beginning of March I ordered a new SIM card and got the 07******35 and then the problems started.....
The original number had been changed into the 50 GO.....
I spoke with a team leader and she promised that an English spoken person should call me.
Nothing happened
I went to the shop in St. Omer/Auchan, spoke with Samir and he confirmed that I have 2 numbers but the prices was not as they should be.....
I started with a forfait of €4,99 and a new at €14,99
I have never since my first contact received a correct bill, NO ONE will take responsibility , I have been to the shop three four times, they can not help as it is an internet product... I call and they ask me to go the shop again and they’ll help.
The so-called team leader does not keep her promise.

DO SOMETHING

LARS
LARS

LARS

Niveau
0
12 / 100
points

Réponses

MARIE CLAUDE
MARIE CLAUDE

MARIE CLAUDE

Niveau
4
5000 / 5000
points
Equipe

Hello Lars,
I apologize on behalf of Bouygues Telecom for all thes troubles .
I have just tried to call you on both phone numbers, unsuccessfully .
I invit you to give me your availabilities and I will call you with pleasure to help you .
Give me untill 3 diferent dates and hour please and confirm me I can call the 076*****35.
Read you soon
Marie-Claude, Conseillère Bouygues Telecom
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Téléchargez l’Appli Espace Client sur Android et iPhone
http://po.st/ECBytel
..................

LARS
LARS

LARS

Niveau
0
12 / 100
points

Sorry I do not read my emails regularly- please call me at 0605923222

Thanking you in advance

Lykke Espersen

NATHALIE
NATHALIE

NATHALIE

Niveau
4
5000 / 5000
points
Equipe

Hello,
We will contact you during the day. Thank you for your loyalty

Nathalie, Bouygues Telecom
..................
Téléchargez l’Appli Espace Client sur Android et iPhone
http://po.st/ECBytel
..................