Simcard order
I have ordered my simcard on 11th of Feb and it said it was shipped. The estimated delivery was from 12th to 16th. Till this day (19th) I have not received it but I got an email saying my simcard is activated. I really need my simcard by this friday (22nd). I have already de-activated my old simcard (from a different company) and I have a trip to London. I was planning to bring my new sim card since when I was ordering it said that the it will be a fast delivery. Can someone help me? I am currently without a phone number.
Réponses
Hello,
I allow myself to go in private in order to answer you.
See you soon,
Dominique, Bouygues Telecom
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Téléchargez l’Appli Espace Client sur Android et iPhone
http://po.st/ECBytel
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Hello,
I hope you'll get it soon .
First , check your delivery address on your account in order to see if it's right
If your sim card is not delivered on thursday , go and get spare one from a Bouygues store.
Find a store below , entering your zip code
https://boutiques.bouyguestelecom.fr/
Then check it'll be working abroad
Regards
sorry, I didn't know how to respond but what do you mean Dominique??
Hello Soobin ,
Dominique ( he's a Bouygues Telecom helper ) means that he sent a DM to you ..
Did you find anything in your spams or anywhere else ?
Not that I know of. Nothing shows up on my email nor this account. Not sure how to access it.
It should be on your contact account email..
No matter , think of what I told you :
If you don't get your sim card on thursday , get a spare one in a store
I checked my email, none there.
Anyways, will I get charged additionally for getting a simcard at the store?
It could be 20 € .. :(
Try to have it for free or you'll ask for getting your money back later..
Hello,
I sending you a new email to follow your file.
Bouchera, Bouygues Telecom
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Téléchargez l’Appli Espace Client sur Android et iPhone
http://po.st/ECBytel
..................
I do get notification on my mail of this thread but somehow I do not receive any personal email. Anyways, it is already Wednesday and I have not received anything so far.
For the option of going to the shop, what should I do to get it for free?? because although I can receive a refund, i'm guessing that i'll have to go through a lot of paper works and phone calls for the refund.
Hello Soobin ,
How did you solve this trouble ?
Did you get spare one in a store ?
Yes I did. I could not get it for free. I paid 20 euro and the stole told me I can do something online so that it will refund me the 20 euro which my monthly bills will be automatically deducted. So can someone guide me through getting the refund?
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