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Simcard order

I have ordered my simcard on 11th of Feb and it said it was shipped. The estimated delivery was from 12th to 16th. Till this day (19th) I have not received it but I got an email saying my simcard is activated. I really need my simcard by this friday (22nd). I have already de-activated my old simcard (from a different company) and I have a trip to London. I was planning to bring my new sim card since when I was ordering it said that the it will be a fast delivery. Can someone help me? I am currently without a phone number.

SOOBIN P.
SOOBIN P.

SOOBIN P.

Niveau
0
67 / 100
points

Réponses

DOMINQIUE P.
DOMINQIUE P.

DOMINQIUE P.

Niveau
2
1940 / 2000
points
Equipe

Hello,
I allow myself to go in private in order to answer you.
See you soon,

Dominique, Bouygues Telecom
..................
Téléchargez l’Appli Espace Client sur Android et iPhone
http://po.st/ECBytel
..................

MARC C.
MARC C.

MARC C.

Niveau
4
5000 / 5000
points

Hello,

I hope you'll get it soon .
First , check your delivery address on your account in order to see if it's right
If your sim card is not delivered on thursday , go and get spare one from a Bouygues store.
Find a store below , entering your zip code
https://boutiques.bouyguestelecom.fr/
Then check it'll be working abroad

Regards

SOOBIN P.
SOOBIN P.

SOOBIN P.

Niveau
0
67 / 100
points

sorry, I didn't know how to respond but what do you mean Dominique??

MARC C.
MARC C.

MARC C.

Niveau
4
5000 / 5000
points

Hello Soobin ,

Dominique ( he's a Bouygues Telecom helper ) means that he sent a DM to you ..
Did you find anything in your spams or anywhere else ?

SOOBIN P.
SOOBIN P.

SOOBIN P.

Niveau
0
67 / 100
points

Not that I know of. Nothing shows up on my email nor this account. Not sure how to access it.

MARC C.
MARC C.

MARC C.

Niveau
4
5000 / 5000
points

It should be on your contact account email..

No matter , think of what I told you :
If you don't get your sim card on thursday , get a spare one in a store

SOOBIN P.
SOOBIN P.

SOOBIN P.

Niveau
0
67 / 100
points

I checked my email, none there.

Anyways, will I get charged additionally for getting a simcard at the store?

MARC C.
MARC C.

MARC C.

Niveau
4
5000 / 5000
points

It could be 20 € .. :(
Try to have it for free or you'll ask for getting your money back later..

BOUCHERA A.
BOUCHERA A.

BOUCHERA A.

Niveau
2
1690 / 2000
points
Equipe

Hello,

I sending you a new email to follow your file.

Bouchera, Bouygues Telecom
..................
Téléchargez l’Appli Espace Client sur Android et iPhone
http://po.st/ECBytel
..................

SOOBIN P.
SOOBIN P.

SOOBIN P.

Niveau
0
67 / 100
points

I do get notification on my mail of this thread but somehow I do not receive any personal email. Anyways, it is already Wednesday and I have not received anything so far.

For the option of going to the shop, what should I do to get it for free?? because although I can receive a refund, i'm guessing that i'll have to go through a lot of paper works and phone calls for the refund.

MARC C.
MARC C.

MARC C.

Niveau
4
5000 / 5000
points

Hello Soobin ,

How did you solve this trouble ?
Did you get spare one in a store ?

SOOBIN P.
SOOBIN P.

SOOBIN P.

Niveau
0
67 / 100
points

Yes I did. I could not get it for free. I paid 20 euro and the stole told me I can do something online so that it will refund me the 20 euro which my monthly bills will be automatically deducted. So can someone guide me through getting the refund?