sorry, I didn't know how to respond but what do you mean Dominique??

Not that I know of. Nothing shows up on my email nor this account. Not sure how to access it.

I checked my email, none there.

Anyways, will I get charged additionally for getting a simcard at the store?

I do get notification on my mail of this thread but somehow I do not receive any personal email. Anyways, it is already Wednesday and I have not received anything so far.

For the option of going to the shop, what should I do to get it for free?? because although I can receive a refund, i'm guessing that i'll have to go through a lot of paper works and phone calls for the refund.

Yes I did. I could not get it for free. I paid 20 euro and the stole told me I can do something online so that it will refund me the 20 euro which my monthly bills will be automatically deducted. So can someone guide me through getting the refund?