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Services mobiles et applications

I have to cancel my phone number and it's asking to charge me 60 euros

Hi, I am leaving France in 10 days, so I have to cancel my phone number (my number: XXXXXXXX). On your website "Cancel Your Offer", it says it's going to charge me 60 euros because "I am doing off-package outside mainland France". I don't know what it means, but I am physically residing in Fontainebleau, France, so the charge shouldn't apply.

I am wondering if you can help me resolve my issue and cancel my number on your end? I am leaving France on December 16. Thank you very much!

JR-SHIUAN Y.
JR-SHIUAN Y.

JR-SHIUAN Y.

Niveau
0
1 / 100
point
Laetitia R.
Laetitia R.

Laetitia R.

Niveau
4
5000 / 5000
points
Equipe

Hello,

After checking, I only see that you have off Package Charge for only 1.10€ for internet use out of Europe made the 3rd of December.

This use can be checked when your next bill will edited the 13rd of December.

Have a nice day;

Laëtitia, Conseillère de Clientèle Bouygues Telecom

..................
Téléchargez l’Appli Espace Client sur Android et iPhone
http://po.st/ECBytel
..................

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Laetitia R.
Laetitia R.

Laetitia R.

Niveau
4
5000 / 5000
points
Equipe

Hello,

After checking, I only see that you have off Package Charge for only 1.10€ for internet use out of Europe made the 3rd of December.

This use can be checked when your next bill will edited the 13rd of December.

Have a nice day;

Laëtitia, Conseillère de Clientèle Bouygues Telecom

..................
Téléchargez l’Appli Espace Client sur Android et iPhone
http://po.st/ECBytel
..................