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Bbox

I have left France but my wife wants to use connection at new address. How I can transfer it to new address.

I have left france because my visa was over but my wife is still in France and she wants to use connection at new address. How to transfer the connection to new address? Is it possible and if not how do I terminate my connection of BBox.

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I have called on 1064 many times but they did not complete the procedure. Once they told that technician has to visit my apartment but I could not manage to get appointment. I have sent a mail giving authority to my wife to make address change but I did not get anything back as answer.